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Background

Whistl (formerly TNT Post UK Ltd.) is the Royal Mail’s number one challenger for business mail of all kinds. It is recognized as one of the most efficient postal operators in the world. They provide a high quality, full service concept for all business mail and distribution needs. In a short period of 8 years, WHISTL has scaled its operations to delivers over four billion post and packets items per year in the UK.

The Problem

The rapid growth of business has resulted in an unstructured growth of business processes and IT systems. In realising its highly ambitious growth plan of becoming number 1 postal delivery company in UK, WHISTL faced a number of key issues:

  • Lack of reliable operational information
  • New systems needed to support  introduction of  End to End (E2E) postal service
  • Shortage of high end analytical and technology skills
  • Cost and time pressures

Our Approach

ION IT was engaged to deliver two enterprise level solutions.

BI Data Warehouse

Operations required consolidated information on all aspects of the business – customers, collections, deliveries, performance, billings, complaints, delivery partners. This has resulted in establishing ‘single version of truth’ for operation information. It has also made information ‘actionable’ by making it available to key decision makers quickly and easily in a secure manner.

End to End (E2E)

This is a web-based application with both upstream and downstream integrations with multiple systems. This application has following major modules: Employee engagement, Employee Information, Forecast, Manpower Planning, Delivery Tracking & Payroll Processing.

 

Operational effectiveness with access to reliable information

A scalable solution to address WHISTL’s expansion objectives

An innovative contribution to address issues outside application development

An innovative methodology for fast and effective solution delivery with attractive economics and future flexibility with resources and support.